Dick Van Dyke Appliance World

Business Description:

Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.

Categories

appliance store
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Reviews

1 Stars

Athens, IL

1

Need to Improve on Customer Service and Communication Skills

We had our delivery date set at least a month in advance. The day of delivery my husband and I took work off so we could wait at the new house (for we were building) for the appliances to be delivered. We got a phone call between 8 - 9 saying "your appliances will... Read More

1 Stars

Divernon, IL

1

Resolution to obtain GE parts for delivery of damaged refrigerator

Purchased GE refrigerator from Dick Van Dyke (DVD) on May 12,2018. Was delivered on May 14, 2018. Technician observed a dent on the left side door. DVD ordered a replacement door. Replacement door was delivered around 4 weeks later. Technician was unable to... Read More

5 Stars

Springfield, IL

5

5 Stars +++++

Dick Van Dyke’s technician, Vito, replaced the intake valve on my washing machine. The service was outstanding, the price was right and Vito couldn’t have been any nicer. Excellent local company. Read More

1 Stars

Norma, IL

1

Does not back warranty

Purchased a stove January 2015. Element over heated and actually melted part of glass top. Called on Tuesday, and was told covered. Technician came out next day. Did not hear back until Friday. Now being told it is not covered. Said it could have been the pot that... Read More

1 Stars

Champaign, IL

1

Terrible customer service--repeatedly!

I bought a dishwasher from Dick Van Dyke, Inc. and when I called for service (within the warranty) they sent a technician who told me that mice had eaten the wires of my machine and it would be cheapest for me to just buy a new machine. I could not afford to... Read More

5 Stars

Lincoln, IL

5

Technician's Impressive Skills

Our refrigerator was located in an unconvential place and was 20 years old. Errol (T6451), had to figure out how to pull out the refrigerator which was no easy task. Errol was tenacious and careful about pulling out and replacing the refrigerator. His diagnosis... Read More

4 Stars

Gridley, IL

4

Positive experience

Monday morning i walked into Dick Van Dyke knowing what i needed and told Shawn. He was aware I had looked else where and was willing to do so. He was able to price match the exact fridge i wanted and still got the 5/10 year warranty paying a little extra. My... Read More

1 Stars

Springfield, IL

1

repair under warranty

After a week and a half and one missed appointment, a repairman finally showed up to repair my washing machine. The part he had was “defective” and needed to be reordered. I called the following day to make sure the part had been ordered. I was told it was... Read More

1 Stars

Buckhart, IL

1

Will give you the runaround

My mother-in-law purchased a GE washing machine and dryer 15 months ago from Dick Van Dyke. March 8th washing machine would not spin or drain. Call Dick Van Dyke and was told no one could get out here until the following day March 9th. Service tech came out and... Read More

3 Stars

Central , IL

3

They could be more careful with care of delivery and training of deliverer and have better customer satisfaction interest

A slight indention and buckle in outside bottom. If I hadn't noticed, he wouldn't have. The plug to tub on bottom was taken out at warehouse instead of traveling in it to destination for assurety of protection for tub. States in operation manual and setup that... Read More

5 Stars

Girard, IL

5

I'm glad I chose DVD for a new stove

This is my first experience with DVD and I am pleased with the service. Brandon was very helpful and made sure I knew exactly what I was buying. The young man who installed it for me today (I'm sorry I didn't get his name) was professional and efficient. He made... Read More

5 Stars

Springfield, IL

5

Great experience buying dishwasher from Greg Butler.

Delivery by Joe and Aaron. Professional and efficient. Thank you! Read More

1 Stars

Springfield , IL

1

Very poor service

I purchased a stove and refrigerator from the Springfield Illinois store. $2,500.00 spent and the refrigerator was damaged by the delivery guys bringing it into my home. I was trying to corral twins and when they asked me to sign that all was fine, I gave it a look... Read More

1 Stars

New Berlin, IL

1

I’m very disappointed . The service tech has been awesome none of this is not his fault. The sales people are great. I just have no use for the stores customer service policies.

We have always bought our appliances from DVD and have been really satisfied........... until now. We purchased a brand new Whirlpool dishwasher TWO MONTHS ago installed it and when we turned it on to test it, it shot water all over the kitchen!! Instead of... Read More

1 Stars

Soringfield, IL

1

Incorrect info given before purchase

I went in to by a dishwasher and was told since I was buying it from them I wouldn't be charged sales tax, and I wasn't charged. They were also going to install ($70)/deliver($39.99)/recycle old($15) for a total of $124.99. Upon delivering the unit they couldn't... Read More