Dick Van Dyke Appliance World

Business Description:

Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.

Categories

appliance store
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Reviews

1 Stars

Springfield , IL

1

Very poor service

I purchased a stove and refrigerator from the Springfield Illinois store. $2,500.00 spent and the refrigerator was damaged by the delivery guys bringing it into my home. I was trying to corral twins and when they asked me to sign that all was fine, I gave it a look... Read More

1 Stars

New Berlin, IL

1

I’m very disappointed . The service tech has been awesome none of this is not his fault. The sales people are great. I just have no use for the stores customer service policies.

We have always bought our appliances from DVD and have been really satisfied........... until now. We purchased a brand new Whirlpool dishwasher TWO MONTHS ago installed it and when we turned it on to test it, it shot water all over the kitchen!! Instead of... Read More

1 Stars

Soringfield, IL

1

Incorrect info given before purchase

I went in to by a dishwasher and was told since I was buying it from them I wouldn't be charged sales tax, and I wasn't charged. They were also going to install ($70)/deliver($39.99)/recycle old($15) for a total of $124.99. Upon delivering the unit they couldn't... Read More

1 Stars

Arrowsmith, IL

1

I will NEVER shop here or recommend this store to ANYONE again.

History repeats itself again as we have had problems with repair work many times with them on many appliances. Our dryer went out 2 Sundays ago, Christmas Eve. A service repair man came, but told us the part would not be in until the following Tuesday due to the... Read More

1 Stars

Springfield, IL

1

Washer repair

Our washer had no power. It’s 1 & 1/2 yrs old, GE. I called dvd 1/18 they would come out 1/20. On 1/20 parts were ordered. Tom came back 1/27. After he left, I found he had shoved the dryer back against the wall without connecting the vent. Thereby bending... Read More

1 Stars

Mt Zion, IL

1

And I thought Lowes was bad

Deception and additional fees rule . They may meet prices when you bring in prices but then hold on . Free delivery means to the curb only . $ if you intend to actually use your appliances indoors . I made a delivery date 25 days in advance and guess what ; it... Read More

5 Stars

Springfield, IL

5

Friendly and Knowlegeable

My salesman was very nice, and knowledgeable. Answered all my questions and followed through with everything I asked him to. All the installers were friendly and thorough. Dick Van Dyke has many brands to choose from. I chose GE because I wanted the color... Read More

1 Stars

Springfield, IL

1

GE washer/dryer

Our units are 15 months old. GE. The dryer has been no problem. The washer had two calls of it walking before the third repairman found the bearings in the drum were bad, then the drum was replaced. I go to use it 12/18/17 because it had NO POWER. I was told no... Read More

1 Stars

Clinton, IL

1

Technicians moved both refrefridgerators but, left 10 small scratches on the new refrigerator front door.

Also, was called about outstanding bill payment for the work performed on Thursday 12-14-17. I sent payment in with a check on Saturday 12-16-17 through US Post Office. I just thought a little strange for them to be checking on payment only 5-days after job was... Read More

1 Stars

Springfield, IL

1

PLEASE SOMEONE READ THIS AND LEARN FROM IT >>The sales half of the company very informative and helpful >. DELIVERY AND INSTALLATION A NIGHTMARE !!

The sales half of the company very informative and helpful >. BUT when it came to delivery and installation probable the worst experience ever in my Home. > call before home number not correct therefore delivery tech just showed up anyway , luckily I was home >... Read More

5 Stars

Springfield, IL

5

GE Profile Glass Cooktop

I shattered my glass cooktop 2 weeks before Thanksgiving. I found what i wanted on line, but called DVD and ordered it because they have great service and an excellent warranty. Chris and Dallas showed up the night before Thanksgiving and removed the shattered... Read More

1 Stars

Chatham, IL

1

BUYER BEWARE!

I purchased a refrigerator, range and over the range microwave. The microwave has not work since it has been installed. Repair came out and determined it was the magnetron. Dick Van Dyke REFUSES to give me a new microwave...and if I return this microwave they will... Read More

5 Stars

Champaign, IL

5

Cleaned up his mess

I would like to leave a good word for our installer, Chris S. He has been to our home on several occasions to bring our new appliances. He is always so polite and informative. There is NEVER any mess left behind either. I have had bad experiences with this from... Read More

4 Stars

Champaign, IL

4

Good service, great installation

Very helpful installer ,Chris, s help out on info on other appliances, will be a returning customer Read More

5 Stars

Champaign, IL

5

Good service

Thanks to my installer for a wonderful job. He brought my new refrigerator and gave me some tips on how to make my dishwasher run more efficiently. Mr. Shrewsberry you are a godsend. Read More