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Excellent prices and service!
We had a terrible experience with Best Buy and decided to shop local instead - turned out to be a great decision! We saved money, the installation process was fast and efficient and the customer service was excellent. Will definitely be shopping here again!
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We had a good experience.
We had great salesmen each time we purchased an appliance in the last 5 months..
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Parts excellence
Mark was the most helpful person I've ever dealt with when getting parts for something. He was helpful, thorough and took the time to make sure we got the right thing. Thank you so much for having such excellent, knowledgeable and friendly staff.
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Very Pleased!
I wanted to write this review and let you know how impressed I was with Evan, my installer, who delivered my appliance yesterday 9/7/2017. He couldn't of been more professional and did an outstanding job with our appliances. He was very careful taking apart the...
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Wonderful installers
The buying process was great with Matt and the installation process was amazing. They installed the range, the dishwasher, the refrigerator and the microwave with no problems at all. Kyle and Joe were so nice and did an amazing job!
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Washer still not fixed after 4 appointment and 2 months with no washer
Ive never taken the time to complain about service online but after my terrible experience with Dick Van Dyke in Bloomington Illinois, I will spend a considerable amount of time warning others about their terrible customer service. Today was the 4th attempt in 2...
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Purchase of appliances
My husband and I bought a chest freezer and a dryer on the same day. It was delivered 3 days later. My husband passed away the day it was delivered in an accident and I called to ask if the freezer could be returned as I hadn’t used it and wouldn’t be needing it....
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Terrible customer service and selling defective products
Terrible customer service. My oven leaked from day one. The washer is also leaking. Lousy customer service. They way to repair it. I don’t want patched up appliances. I bought new.
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Shaun Lankford and Lyle extremely poor customer service
Shaun Lankford treated us with the utmost disrespect when we didn’t get everything needed with our washing machine purchase. We have always had excellent customer service with Dick VanDyke Appliance in Springfield, IL. When speaking to his manager Lyle he seemed...
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Does not stand behind their products
My daughter bought several new appliances for her remodeled kitchen & the stove did not work. They just wanted to repair it. She requested a another new stove that worked since she was paying for a NEW stove not a stove that had to be repaired. They would not...
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Service Department
aveat Emptor! I am currently experiencing the same treatment from the service department as expressed by so many other reviewers.
I've purchased all my appliance from Dick Van Dyke for 30 years - long before they were what they have become today - just a smallish...
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Frigidaire Freezer Lemon
We bought a brand new Frigidaire freezer in June 2021. Since that time, it has broken down twice and we have lost over $1000 worth of food. Their warranty only covers $100. It has now been eight weeks since the freezer went down the second time, and six weeks since...
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rude and dishonest salesperson
We have been shopping Dick van dyke for 30 years and have never been treated as poorly as we were yesterday. We were ready to spend a thousand or more but were so put off by the salesperson's attitude we walked and spent our money where we were treated well.
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Poor compensation for poor service
Not only did it require 2 service trips for something that occurred on delivery totaling 7 months (which is not their fault, that was based on manufacturing). But on delivery their service man damaged my door putting the handle on. On the final service trip when...
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Unhappy customer
Ordered a new washer and dryer from them. Waited 2 months for it to arrive. When they installed it the dryer did not work. The guy installing found out the cord had been cut. He did not have a way to fix it. He then cut the cord and taped it back togther to work. He...
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Their repairmen don’t know what they are doing!!
The repairman came out on June 1 because our clothes were coming out of the washer dripping wet. After checking it out he said he needed to order a part. He told us we could still use the machine. Just had to run the spin cycle several times and take extra long to...
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Horrible Experience
Our dishwasher went out in mid-June. I called them to see about a repair. We bought a washer-dryer set in 2014 and have had 0 issues. We bought our dishwasher from another provider in 2020.
The first technician came out and said it was the drain motor. We had...
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Horrible Customer Service
Brutal customer service. Absolutely horrible. I would strongly caution anyone purchasing an appliance from them. The same part in the washer has broken 3x. 10-year warranty is a farce, hardly anything is covered. 1st repair was done incorrectly. Had to call back and...
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Cannot fix my dishwasher.
After 2 attempts to fix my dishwasher (and over $500 later), I called to see if they could try again. I asked if they could do it without another service call fee, but they said no. I was not even allowed to speak to a manager. I will never buy from this company...
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dishonest customer service
bought a range hood from DVD. after waiting twice as long as they assured me, it came in. (had to call myself to find if it was in). got it ihome had it almost installed (4screws and 2 wires) and decided to test it. lights but fan would only run noisily if you gave...
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