Dick Van Dyke Appliance World

Business Description:

Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.

Categories

appliance store
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Reviews

4 Stars

Gridley, IL

4

Positive experience

Monday morning i walked into Dick Van Dyke knowing what i needed and told Shawn. He was aware I had looked else where and was willing to do so. He was able to price match the exact fridge i wanted and still got the 5/10 year warranty paying a little extra. My... Read More

1 Stars

Springfield, IL

1

repair under warranty

After a week and a half and one missed appointment, a repairman finally showed up to repair my washing machine. The part he had was “defective” and needed to be reordered. I called the following day to make sure the part had been ordered. I was told it was... Read More

1 Stars

Buckhart, IL

1

Will give you the runaround

My mother-in-law purchased a GE washing machine and dryer 15 months ago from Dick Van Dyke. March 8th washing machine would not spin or drain. Call Dick Van Dyke and was told no one could get out here until the following day March 9th. Service tech came out and... Read More

3 Stars

Central , IL

3

They could be more careful with care of delivery and training of deliverer and have better customer satisfaction interest

A slight indention and buckle in outside bottom. If I hadn't noticed, he wouldn't have. The plug to tub on bottom was taken out at warehouse instead of traveling in it to destination for assurety of protection for tub. States in operation manual and setup that... Read More

5 Stars

Girard, IL

5

I'm glad I chose DVD for a new stove

This is my first experience with DVD and I am pleased with the service. Brandon was very helpful and made sure I knew exactly what I was buying. The young man who installed it for me today (I'm sorry I didn't get his name) was professional and efficient. He made... Read More

5 Stars

Springfield, IL

5

Great experience buying dishwasher from Greg Butler.

Delivery by Joe and Aaron. Professional and efficient. Thank you! Read More

1 Stars

Springfield , IL

1

Very poor service

I purchased a stove and refrigerator from the Springfield Illinois store. $2,500.00 spent and the refrigerator was damaged by the delivery guys bringing it into my home. I was trying to corral twins and when they asked me to sign that all was fine, I gave it a look... Read More

1 Stars

New Berlin, IL

1

I’m very disappointed . The service tech has been awesome none of this is not his fault. The sales people are great. I just have no use for the stores customer service policies.

We have always bought our appliances from DVD and have been really satisfied........... until now. We purchased a brand new Whirlpool dishwasher TWO MONTHS ago installed it and when we turned it on to test it, it shot water all over the kitchen!! Instead of... Read More

1 Stars

Soringfield, IL

1

Incorrect info given before purchase

I went in to by a dishwasher and was told since I was buying it from them I wouldn't be charged sales tax, and I wasn't charged. They were also going to install ($70)/deliver($39.99)/recycle old($15) for a total of $124.99. Upon delivering the unit they couldn't... Read More

1 Stars

Arrowsmith, IL

1

I will NEVER shop here or recommend this store to ANYONE again.

History repeats itself again as we have had problems with repair work many times with them on many appliances. Our dryer went out 2 Sundays ago, Christmas Eve. A service repair man came, but told us the part would not be in until the following Tuesday due to the... Read More

1 Stars

Springfield, IL

1

Washer repair

Our washer had no power. It’s 1 & 1/2 yrs old, GE. I called dvd 1/18 they would come out 1/20. On 1/20 parts were ordered. Tom came back 1/27. After he left, I found he had shoved the dryer back against the wall without connecting the vent. Thereby bending... Read More

1 Stars

Mt Zion, IL

1

And I thought Lowes was bad

Deception and additional fees rule . They may meet prices when you bring in prices but then hold on . Free delivery means to the curb only . $ if you intend to actually use your appliances indoors . I made a delivery date 25 days in advance and guess what ; it... Read More

5 Stars

Springfield, IL

5

Friendly and Knowlegeable

My salesman was very nice, and knowledgeable. Answered all my questions and followed through with everything I asked him to. All the installers were friendly and thorough. Dick Van Dyke has many brands to choose from. I chose GE because I wanted the color... Read More

1 Stars

Springfield, IL

1

GE washer/dryer

Our units are 15 months old. GE. The dryer has been no problem. The washer had two calls of it walking before the third repairman found the bearings in the drum were bad, then the drum was replaced. I go to use it 12/18/17 because it had NO POWER. I was told no... Read More

1 Stars

Clinton, IL

1

Technicians moved both refrefridgerators but, left 10 small scratches on the new refrigerator front door.

Also, was called about outstanding bill payment for the work performed on Thursday 12-14-17. I sent payment in with a check on Saturday 12-16-17 through US Post Office. I just thought a little strange for them to be checking on payment only 5-days after job was... Read More