My daughter bought several new appliances for her remodeled kitchen & the stove did not work. They just wanted to repair it. She requested a another new stove that worked since she was paying for a NEW stove not a stove that had to be repaired. They would not honor this requested. Then I told her to just return for her money back & buy from a better appliance place with good customer service, they said if she did that it would cost a huge restocking fee! This is not right! We will be reporting them to BB & Atorney General. They might be just trying to take advantage of a young single women by passing off their lemons!