aveat Emptor! I am currently experiencing the same treatment from the service department as expressed by so many other reviewers.

I've purchased all my appliance from Dick Van Dyke for 30 years - long before they were what they have become today - just a smallish store in the White Oaks Plaza. I've been satisfied with previous purchases and so did not even think to read recent reviews on the company. Wow, was THAT a mistake.

I purchased all new GE Profile appliances for an upcoming kitchen renovation - a counter-depth refrigerator, dishwasher, microwave convection oven, and a slide-in dual fuel range. Of course, not all of the appliances were immediately able to be delivered. I understood that. I accepted the refrigerator in late January after rejecting the first two because of dents.

Late July the compressor on the refrigerator went out. Called for service and the tech who came verified it was the compressor and said that they have all kinds of problems with the compressors on these. Of course, they didn't have a compressor in stock (yes, why not if they have all kinds of problems with them?). The customer service rep said she would contact GE regarding repairing or replacing the appliance. After several days, she replied that she had a case number and GE said that it has to be repaired - not replaced. I called almost daily asking for a status update on the service timing - to no avail.

Dick Van Dyke said that they couldn't give me a loaner because we already had one in the garage (full, I might add). Here's the thing - my husband is 87, has congestive heart failure, diabetes, kidney failure, and is in a wheelchair. I work. Husband is capable of going to the fridge and finding something to eat or nuking leftovers. Not able to do THAT with the steps he has to navigate to get to said refrigerator in the garage.

Of course, because the freezer in the garage was full, I lost everything inside the one in the house. I was able (I thought) to get all the nasty stinky food thrown away only to discover after a week a malodorous stench emanating from the area (it was the weekend and I was ready to give it a good scrubbing). Careless me! I found a pork steak under one of the baskets. It stayed in there rotting the entire week and I still am trying to get the stench out (kitty litter, baking soda, of course a thorough cleaning with bleach, and any other number of cleaning products) to no avail. Nice.

After calling numerous times and explaining that I just wanted SOMEone to talk to be about when the thing would be repaired I finally just showed up at the customer service warehouse in Springfield and talked to the supervisor. Let me tell you - you cannot go above him. He indicated that the Dennis Reiken really has nothing to do with the company. While talking to him on the phone we used trusty Google to learn that John Shepherd is his manager. No talking to him, either (this from the sales folks I talked to after the service manager promised to call me "first thing in the morning" and didn't because he was out of the office). Sales folks pretty much told me that the service manager is king and good luck trying to get around him.

So, when is the fridge going to be repaired? Oh - maybe in five weeks.

Now, get this - I finally asked about a loaner - again - because I was making a nuisance out of myself. And, drum roll please..... THEY DON'T HAVE ANY LOANERS! And, just for the record, the very same make and model of my fridge is in stock.

So, I've asked for a refund; but, based on another review on here, I know I am not going to get the full price. I've also asked for a new fridge; but, they have to do what GE says. Told them they could bring me a new refrigerator, take mine, add the compressor when it comes in IN FIVE WEEKs and sell it like "scratch and dent" or not and sell it to some unsuspecting customer. Nope - just gotta wait it out. I could go on and on.... I was sickening sweet to start with thinking I'd get better service if I was uber nice. Should not have wasted my time on that approach although I do believe kindness matters and I am sure they deal with hostile and upset customers wanting service every day. I didn't want to add to that. I'm over it, now.

They do not care. Oh, but the service manager, in our heated discussion, said "he never said that". I told him not those words, but the ACTIONs show that they do not care.

They refuse to honor their jingle about standing behind what they sell, service beyond compare, making me happy, getting the whole store. The warranty is going to be a joke when the time comes, I'm sure.

So, needless to say, I'm getting a divorce from my 30 year marriage to Dick Van Dyke and am seriously praying that I don't have any issues with the other appliances. I'm scared by what I've read on here.