Shaun Lankford treated us with the utmost disrespect when we didn’t get everything needed with our washing machine purchase. We have always had excellent customer service with Dick VanDyke Appliance in Springfield, IL. When speaking to his manager Lyle he seemed okay with the horrible manner that Mr. Lankford spoke with us! We are in a total state of shock! We have been loyal customers for years! The salespeople are obviously paid on commission!!! I am going to write the owner of this store to let them know what is going on at this location! Will never buy another appliance from them again!!