Scheduling
I made an appointment for cleaning at my last visit in March 2022. I was scheduled for my next cleaning on Oct 4, 2022. The appointment WAS confirmed. I get a call from Apollo informing me my appointment had been cancelled and a new appointment was now in April...
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Scheduling Issues
Have had four issues with scheduling. One scheduling error is acceptable. But four is not. Had a routine visit in November. Appointment was made for May. When I called to confirm, there was no appointment. They did reschedule.. While I was in lobby waiting at...
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Scheduling nightmare
I have tried to book appointments twice with this office. Both times I call before leaving the house for my appointment and both times they have told me nothing is on the books... I told them this last time not to even schedule another appointment because I'm going...
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Emergency dental care
I was using their services for five years and everything was fair until my tooth pain became severe and I needed emergency care. But first I was seen a month ago for a pain in that tooth and my regular dentist told me to just use sensitive tooth paste. I cannot...
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Average Dentist Experience
There is nothing spectacular to expect, urs just a plain dental experience and there's nothing wrong with that. I've been going to Apollo for years and will continue. They do good work and are competitively priced. I agree they aren't personal with you but I...
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Satisfied Patient
I am a bit dumbfounded by some of the negative comments. I have never had any experiences that the negative comments mention. I have gone to Apollo Dental for many years, first with Dr. Murray, who is no longer there, and now with Dr. Berscheid. I have always been...
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Trusted care for my teeth for 20 years
I've been going to Apollo Dental for 20 years. Dr Lois Berscheid has provided excellent care for my teeth, including several failing teeth.
I won't go to anyone else and would recommend her without reservation. She is gentle and practical about what to do.
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Treat you like you aren't going to pay your bill!!!!
Very disappointed in our visit to Apollo Dental. Staff is very blah and not very friendly. We went into this appointment not knowing if the insurance we have would not cover the 2 extractions or cover some of it. That was fine. We were prepared to pay regardless....
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Awful service, very rude and frustrating, cancelled appointment
Full disclosure-I did not have my son attend his appointment, so I rated the "Price for Value" as good. I am not sure if this is the case, but figured that I wouldn't rate them negatively on that. Next, I did not take my son because the receptionist was EXTREMELY...
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lacking professionalism
Receptionist was rude and the financial service lady- very rude; after 5 years going to Apollo - will consider different dental office, very disappointed. People are totally lacking professionalism,
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Poor customer service
Front staff and billing staff were extremely rude. I will be looking for a different dental office for my family after ten years at Apollo Dental, very dissapointing.
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Poor service
We have been going to Apollo Dental since my sons were little. My son developed a severe anxiety and would not open his mouth and we had two unsuccessful appointments. Before trying again, I called to come up with a plan to help the appointment be more successful....
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Black listed
They were clean and professional...perhaps to professional. My wife got full dentures through them, myself and kids also received treatment through their clinic and we probably spent over 6000 dollars there (including payments through insurance) the last 18 months....
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Very good local dental service
Clean well laid out professional dental service that's in a handy location, and is large enough that they can get you in if you need help. Everyone is quite professional and well trained, and the longer you go there, the better you get to know them. Dr....
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A local dentistry branch located in Rochester, MN.
Apollo Dental Center is located in a convenient location in Rochester, MN. They are professional, clean, and knowledgeable. However, the service was less than exceptional. The technicians were not especially friendly or sensitive to the patients needs, and the...
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