Business Description:
A local dentistry branch located in Rochester, MN.
Categories
dentists & dental services
Apollo Dental Center
3000 43rd Street Northwest, Rochester, MN 55901, USA
(507) 287-8320

Service

Will Recommend

Price for Value

Taryn F.

Rochester, MN

Apollo Dental Center

Treat you like you aren't going to pay your bill!!!!

Very disappointed in our visit to Apollo Dental. Staff is very blah and not very friendly. We went into this appointment not knowing if the insurance we have would not cover the 2 extractions or cover some of it. That was fine. We were prepared to pay regardless. When we found out that it didn't, I simply asked if they do payment plans and the lady never came back with an answer. It was just a question as extractions are pretty pricey. I never once made it sound as if we wouldn't pay one way or the other. After the extractions were complete we were escorted to desk to check out. The lady who brought us to the counter and the lady standing at the entrance to the billing area were clearly communicating via looks. The lady who escorted us to the desk mouthed the words "it will be fine" to the lady standing in the billing entrance area. To me I felt as if they thought we were going to bolt out the door without paying. I felt that we were being watched very closely. We had no problem paying the $310. Not impressed at all. I understand that maybe some people may not pay their bill, but they should make sure that they don't treat people automatically as if they are not going to. The stares coming from the lady in the entry to the billing area were uncalled for and very belittling. If she was in question as how payment was going to be made, maybe she should have came out and talked to us while the extractions were being done or before they even started. Unprofessional and we will not return there. I wish I would have read the reviews before we decided to go there, but after reading them now, I realize this was a poor choice for a dentist.