Great emergency service.
I wasn't a customer, and didn't really expect to get emergency service in the middle of the night. However, a live person answered my call (NOT a machine) and passed the message on to the night man. He agreed to come because he "didn't want to leave me to deal with...
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No stars here
Billed $ 389.00 for a furnace cleaning . 3 1/4 hrs they charged me 1145am to 3 pm only problem is the guy left at 230 & I live 4 mins. from Houles ! Then during the cleaning the tech left to go get a nozzle because he forgot it so I paid for them to go get parts...
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Took 7 hours to replace a part and fix a part they had already installed.....what a rip off!
We called Houle's a few weeks ago to replace a circulator which cost $500. Then we had to call them back due to heat/no heat issues. The circulator they put in was sticking. It took the tech 7 hours to replace a part, fix the part that they originally put in (it was...
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The $1200 call to loosen a screw
My water had been running slow for a while so I made the mistake of calling houses to come fix it
First, I work nights
I tried to set the appointment up for 3rd since they have "24hr service" but was told they don't like to start jobs that late in the day
So I...
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The company is fine when they are making money. However, when it’s time to support their work, it has been made clear that they will turn on even their most loyal customers
As a long time customer, spending literally tens of thousands of dollars on multiple properties, I ended my relationship with Houles because of their disregard for customer service and lack of warranty support of their parts and craftsmanship.
My first and only...
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Shop Around...
The guy kept changing his prices. I just received an adjusted bill in the mail months after project was paid in full supposedly due to an calculation error on the technician's part. I was going to have them install a new furnace, but the guy kept increasing the...
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Excellent service. People at Houle's are skilled and courteous. Thanks to Houle's for giving us excellent service. Cheers.
To keep in simple words lets just say I have not come across such talented professional people in field of plumbing. Truly amazing service, great knowledge and expertise makes them different from the rest. Highly recommended to others. People if you are looking for...
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