Poor Service
These guys screwed me. I brought my truck in for warranty (22,000 miles) still under bumper to bumper. They gave me a rental car then 16 days later said it wasn't covered and stuck me with a diagnostic bill and the rental bill.
wasted $650 bucks. I will update this...
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Service and service department
Just wanted to say they did great! Dirk helped me and in bringing my car in for a rattling noise, I mentioned a boost leak. The technician fixed the main problem, plus found the boost leak and fixed my hose clamp there too!
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I believe that they were dishonest with me
I had a check engine light on that they did not fix the first time in. They did not fix the second time in or the third time in.
They said that my rear brakes were dangerous and needed replacement immediately or I would ruin the rotors. Because I am retired and...
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Service department
SERVICE DEPARTMENT
I just want to start out by saying that I normally don’t stop and write up a review but I felt like I needed to write this one. I am normally a very patient person and if something needs to take longer then expected I am fine with that. But...
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Love this team
I usually hate getting my car serviced, but the waiting area is clean and well-stocked with beverages, snacks, and entertainment. It's clean and bright, and they're usually pretty fast when you schedule your appointment (there's a convenient online scheduler too)....
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Respectful & Fair
So glad I changed to Doug Smith. Their service is knowledgeable and communicates well. Huge change from other dealerships. Don't feel like I'm getting scammed. Would definitely recommend!
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Poor Service Department
I purchased a 2008 Dodge Grand Caravan (not purchased from Doug Smith) along with a 5 year / 75,000 mile maintenance contract back in January of 2008. My wife has been taking the van to Doug Smith for the scheduled maintenance according to the service contract...
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Great, Guaranteed Auto Service
The service department at Doug Smith Chrysler Jeep Dodge in American Fork has fantastic customer service and has always fixed any problems with my Jeep promptly. After some bad experiences elsewhere, I was impressed with the speed at which they worked and the...
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