I usually hate getting my car serviced, but the waiting area is clean and well-stocked with beverages, snacks, and entertainment. It's clean and bright, and they're usually pretty fast when you schedule your appointment (there's a convenient online scheduler too). The techs are good at communicating when there's an issue or a question, or to let me know what was done/what's covered/etc. First time service hasn't felt like getting teeth pulled. Yay!