Very pleased with the delivery.
Adam and Jermaine were very courteous and took preventative measures to not damage my wooden floor.
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Business Description:
Big George's is an Ann Arbor family-owned business since 1959, providing our customers with a wide selection of Home Appliances, Smart Home Technology & BBQ Grills!
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Categories
appliance store
Service
Will Recommend
Total Experience
We received excellent service
The service was great, and Andrew and Juan installed our new washer and dryer today. They did a wonderful job. Thank you.
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Wonderful business to work with.
Spence and Eli delivered my appliances today. They were both respectful, efficient, and polite. They put down cardboard to protect my wood floors. Nowadays you don't see that very often.
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Fast, Friendly and Efficent
Last week Bill and Dan delivered and installed our new gas stove. These gentlemen were courteous and professional in all tasks! Ever mindful not to scratch our oak floor, Bill and Dan got the job done without any damage to our home. Actual stove/oven connections...
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Above and beyond!
Tim and Mike had our new washer and dryer up and running in no time! They were efficient, friendly and professional. They even asked if we were having any issues with other appliances for which they offered simple solutions.
Nice to know customer service still...
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Terrible experience
Three weeks ago, a year and a half old GE refrigerator, took a dump. The freezer stopped working and ruined. All of our frozen goods contacted epic protect right away, and they gave us appointment in four days to which we had to stay at home the whole day until they...
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Great delivery & service!
This was superior service. We'd forgotten it could be done this well. They were quick, courteous, and truly wanted to make sure it was perfect. And they checked our other appliances!
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Jermaine and Jason did amazing!
These guys worked fast and got the job done with no problems helped me out big time! Great place to get your appliances!!
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Perfectly happy - 5+ stars
We were extremely satisfied by our experience at Ann Arbor Big George’s when purchasing our Electrolux Washer and Dryer. Our salesperson Chase Benjamin was knowledgeable, friendly and demonstrated the upmost attention to customer service. The delivery guys were...
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GE Profile Double Oven Delivered
One of our double ovens quit working on Thanksgiving last year.
We went to Big George's on Friday after Thanksgiving. Our salesperson Chris was extremely knowledgeable and patience.
The ovens were delivered today and the delivery team did a marvelous job. ...
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Above and Beyond Delivery to University of Michigan
The department ordered a new 4C for use in a lab setting. The older 4C was to be moved out to another lab prior to delivery. (this did not happen as planned)
The delivery team (Zack and Eli) unloaded the new 4C, walked a maze of halls to get it to the lab, only to...
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Jhon P. installed my new microwave. Quick and courteous! Cleaned up all the installation debris and did a great job! Thanks!
Jhon did a great job checking and double checking any measurements and had me back in business in short work. No muss no fuss! On time, professional and courteous.
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Dishwasher Install
Had a new dishwasher installed today. William and Jerad were the technicians who installed the dishwasher. They were professional and answered all my questions. I am pleased with Big George's service at the time of purchase and the install. Thank you.
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Two service Men were a 5
First full day with Frig Wife wants to talk to Dave (sales) Couple Questions Concern Hope not
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Great experience from sales to delivery!
In this day and age I have found myself saying in regard to customer service , you must except mediocre and rude as the new norm. HOWEVER, I was more than pleasantly surprised to receive such excellent service from the sales representative (Berto from AnnArbor) and...
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Excellent Service
From sales to delivery everyone was exception. Patrick in sales worked patiently with me. Jermaine and Jason took great care with the delivery. Especially the extremely heavy washer/dryer combo unit.
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Quick polite and knowledable
Rob and Anthony went above and beyond with our delivery. Would have them back anytime! Thank you very much
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Great Install Service
Over past four months had range and refrigerator installed bt Big George Witbeck in Petoskey. Kathy was great in the office with ordering and coordinating delivery and install. Cody did both the range and refrigerator installs. He did a great job and also helped me...
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Appliance delivery and Installation
Big George’s delivered and installed a Wolf and Sub-Zero appliance package. There was great communication during the sales process. Jermaine and Jason did an excellent job of getting the appliances in the house and took care to not damage anything -the...
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Brandon S and Joey G. were fantastic!
Notified me of their arrival time, knowledgeable and efficient installing my microwave and cleaned up and removed all packaging and the ole microwave. Great service! Will definitely use Big George’s again! Thank you!
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