Manager went above and beyond
We recently rented a minivan to drive to Southern California. The woman at the counter could use some training in gracious customer service, but the rest of the experience was pretty unusual in a positive direction. Here's what I mean... the van overheated a couple...
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Stole money from my family
The man hit in on sister who is a married Orthodox $@!#% as we are Jewish and stole money from their account and had the audacity to go off on them when they called for their money back we are calling the Santa Rosa Police Department thanks
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Run run run
Don’t ever ever ever ever rent or buy from them, they like to screw people over for a little bit money they want be in business much longer, I’m definitely looking to sue these people.
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Purchased a car
I purchased a car from the owner one of the worst expiriences in the world they sent it for a safety check witch he paid some random auto guy to do missed the fact that the shock and strut assembly was broke the oil pan was leaking and daid it passed saftey...
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Overall bad experience. Rude employees
I wish I had read the reviews before renting from here because had I known they have a constant track record of renting people dirty and unsanitary vehicles and their employees are extremely rude and arrogant, I would have never chosen to do business with Smiths...
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Smiths car rental only want your money
These people are a bunch,except some of the staff new how crooked they were being. Someone hit the car in the middle of the night they called the car stolen when it’s was just miscommunication and took the car from me with all of my clothes I own. They are trying...
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Unsafe Car Rental
They rented me a car with a nail in the rear tire. They do not check the warning lights and functioning of the car before renting it. It was an incredibly stressful and unsafe car rental. Worst experience ever with a car rental.
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Did not have my reservation available & they overcharged for what they gave me
Booked a uhaul moving truck online and my pickup was at Smith's. I drive 70 miles to pick up the uhaul and the staff at Smith's tell me the previous renters hadn't returned the uhaul moving truck at 9am, like they were supposed to. I received NO phone call...
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Not a good experience
I Ne will rent a Van with them The van dirty and very damaged Some of the seatbelt not work And One of the driving lights didn’t work I asked him and he says bring them over I was in the middle of my trip I asked him why he’s renting a car like that is all we’re...
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Availability
Any and every time I need a car for a day or a week… There’s always something available for me and the office staff are amazing
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Uhaul services
Horrible experience because of a Lame woman employee.... OVERCHARGED MY CREDIT CARD TWICE. They quoted me one price over the phone and then when i was in the office the price was doubled.
This buisness sucks! Never will i return to this shame of a business....
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They have money issues
The staff is terrible the owner doesnt kno whats goin on they will charge any extra money that they can they use Leverage and im So Sorry i had to do business with these people and i will not.do business with this company ever again.!!
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Bit slow, but efficient.
Vehicle and price are fine. Getting in an out slightly longer than I would prefer, but overall fine.
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Ok but they kept my deposit for 3 to 5 business days. Really?
Great except they kept my deposit for 3 to 5 business days. Ridiculous
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Excellent. Would highly recommend them.
Start to finish, these guys were hands down the best value and most accomodating. We rented a 12 passenger van and had some extenuating circumastances. Love them.
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Love this place
I have rented from Smith's several times now. The first time was because Hertz had no cars available.....Smith's had what I needed. After that I figured I'd stay with them. My 2nd time, my reserved car wasn't there so I was upgraded for no charge. Nice. The people...
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FRAUDS
I wish I had an option for zero stars! This place is renting cars illegally. I was rented a car with very bald tires and bad front brakes. I was without the use of the car for two days. They indangered the lives of my family with their carelessness. Afterwords the...
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Haven't even rented yet but the response and service so far has been wonderful. Will definately be a customer!
Great customer service!
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Excellent customer service!
I've used Smith's Rent-A-Car twice, and I think they have great customer service! It's pretty fast for renting a car, which I appreciate since I have two kids. It's nice to get in and out quickly. Any time there was a miscommunication, they were very good about...
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Very easy to rent from and do business with
Smith's Rent-A-Car accommodated me at my request. Their rates were good. I rent from them quite a bit. They are always willing to do what I need done, with no hassle and no problems. I rent vans from them. Renting from them is so simple. They don't require a major...
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