- Since 1987, Smith's Rent-A-Car has served the Santa Rosa area with unparallelled customer service, affordable prices, and reliable rentals.
- automotive, Vehicle Rentals
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Did not have my reservation available & they overcharged for what they gave me
Booked a uhaul moving truck online and my pickup was at Smith's. I drive 70 miles to pick up the uhaul and the staff at Smith's tell me the previous renters hadn't returned the uhaul moving truck at 9am, like they were supposed to. I received NO phone call letting me know the truck had not yet been returned and that there wouldn't be a truck for me to rent after driving 80 minutes and putting miles on my car. There were 3 other uhaul moving trucks in the parking lot, but Smith's staff tell me they aren't for 1 way use and they can't turn them into 1 way use. I could still rent a uhaul, but I would have to bring it back within 24 hours. The other moving truck rental companies have nothing for me last minute, so I settled for uhaul, but asked about reimbursement for the inconvenience. I was referred to Darcy from uhaul corporate who said she couldn't help me and any mile/gas incentives would be up to the individual agency. Smith's manager/owner was supposed to speak with me, but NEVER called me. So, I took the uhaul, spent a few hours clearing out my storage unit/loading the truck, spent 90 minutes driving home in traffic, unloaded the uhaul in an hour, then turned around and drove 70 miles back to Santa Rosa. I just got my receipt and SMITH'S CHARGED ME $200!!!!! So, to clarify, they screwed up my rental, refused to allow me a 1 way that I reserved, then charged me for the extra miles put on the truck by returning it to Smith's-like they had asked. I would NOT RECOMMEND Smith's to anyone.