YOU NEED TO BE CAREFUL BEFORE PAYING THEM!
YOU NEED TO BE CAREFUL BEFORE PAYING THEM! Truegreen sales department was clearly very aggressive, but that was the only thing they were clear about. We could not get an accurate breakdown of the cost of services in their packages. We have mud, AND NO GRASS in our...
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No Customer Service
This company has abysmal customer service! I do not know of a company where 2, 3, or 4 hour wait times to speak to a rep would be considered acceptable, even for something as simple as scheduling a reapplication. Heaven forbid you miss the return call, you are now...
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Extremely poor customer service and does not do what they promise
TruGreen has been doing my lawn for just over a year and did a good job up until now. They couldn’t control the weeds in the front yard. They did a poor job this fall with their so called aeration and seeding and when called to retreat as per contract I was always...
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Satisfied with TRUGREEN's response to my concerns about my lawns appearance.
The service rep Ray who performed fertilizing application to my lawn on 25 Oct 2018 was very receptive to my concerns about my lawns appearance. HE RATES A 10 IN MY BOOK
After our discussion he encouraged me to contact the TRUGREEN service department to...
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Disorganized and Unresponsive
Where do I start? This should be a simple straightforward service. You sign up, you receive treatments. Not difficult.
Good luck. This company overcharged us $260 in March, 2017. Although they agree that we were billed incorrectly, we still have not received a...
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Poor Service
I spoke to a customer service representative and requested aeration service after 9/19/2016 which she stated was noted. I received a recorded message that the service would be performed on 9/7. I called an spoke to another representative who stated the 9/7 date...
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Rogue Company with Terror-Instilling Practices
TruGreen representatives Kimberly **, one "Dale", and a rather adamant and fearless Ashley (Employee Badge **) apparently believes that unless a customer has a fence, locked doors, and "no trespass" signs on their property any TruGreen representative can enter the...
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Wow, Lots of money.
These TrueGreen people always tell you there is stuff wrong with your yard and shrubs. I don't even know if they just make stuff up or what. I asked for someone to come over and walk through the yard. I have quite a large yard and gardens to take care of and I like...
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