Promised to find my leak. Didn't. Paid $1500
Update Nov 2021.. After the failed attempt by BFP, I called a locally recommended plumber, Plumbing By Greg. Using essentially the same piece of equipment and a shovel, he was able to locate and repair my leak. I guess it is a matter of skill and experience......
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Leak in the pipe where water comes into the house
Kevin Connolly from Benjamin Franklin did a wonderful job on the repair. It was not a easy job, he is professional and had the experience and know how to get the job done. He had to drill down through our concrete slab to completely fix the leak. When he was done...
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Don't even bother
If I could leave NO STARS I would. Called and emailed about slow draining pipes as well as garbage disposal backing up. NO RESPONSE. My dishwasher just flooded my kitchen. Could have been avoided if they had responded last week when I asked.
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The unethical plumber
Had bf plumbing install a "new" hot water heater for $1592.00 and when finished the tech and the inspector ( Quinton) told my wife we were good to go. I went in the crawl space the following weekend to check it out only to find a water heater that looked like it...
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having problems with water line to refrigerator
Blaine was very friendly and professional and he saved the day would use again.
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Overcharged
Be prepared to pay about three times the amount quoted for a service call! Yes, they are punctual and yes, they will come at all hours; however, they are way, way overpriced! Obviously, their plumbers must be paid a fantastic salary!
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Extremly over charged- Sevice was completed and outside spigot is functioning.
1 slip brass coupling- Lowe's $2.10
For the Technician to soldier 1 coupling on. $?????
1 PVC Tee coupling- Lowe's $1.22
4 Pex Crimps- Lowe's $8.00
1 10-ft piece on PVC- Lowe's $9.38
Work time around 40 minutes to complete work order. Hourly rate for tech must...
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Don't even rate a one star
After seeing how you absolutely rippe my Mother off who lives in Greenville Sc. I thought she must have made a mistake about what she was charged, But no she was right. But when you pay 849.00 dollars for what amounts to a plastic facet and to tighten a flipping...
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Great Service! Supper nice.
Kevin stayed with it until it was fixed, worked late into the night and did everything right. Very nice to me and my husband. Have already told friends and family to use his service if they have any issues.
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ecellent service
Kevin was a prompt and efficient. considering this was a saturday he and the team at Benjamin Franklin did a great job. I had hot water within a few hours,
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Blain is great
Blain is really good.
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Kevin was on time, polite and efficient. He knew what to do and was prepared.
This was a very good experience and I will use Ben Franklin again and request Kevin!
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Best service
Kevin did a wonderful job, he made sure i got the right parts and installed them for me. Kevin has a great attitude and a friendly smile, he made me feel confident that the problem was fixed. I will be calling ben franklin and asking for Kevin when I need help.
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Very pleased. Professional service. Problem fixed.
Very pleased with the service. Very professional and pleasant. Problems were fixed. Pleased with how quickly they were able to come. Price seemed a little high to me, but glad for the resolution of the problems.
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Great service, arrived early, excellent repairs
The BF service pro, Travis Julian, was so polite, arrived early, performed excellent job, explained what problem was so I could understand, double checked to assure everything working, recommended company to dry out mold and water under mobile home - I give Travis...
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excellent - on time - pleasant -
excellent - on time - pleasant - very helpful - worked efficiently - would definitely recommend and use again
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Excellent service
Keith G. and Jordan did an excellent job and worked well together. Each time employees arrived as scheduled, worked hard, and left the area neat and answered our questions, and were able to restore temporary service until the next time they worked. Very pleased.
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Quick, attentive, and thorough
Jessie was our plumber, and he was amazing! He was so polite from the very beginning and extremely knowledgable! We had a whole list of items that needed to be repaired, and he was able to get them all done in one day, including a brand new hot water heater. I was...
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Polite, courteous, quick and professional
Kevin came to my home and was cheerful and polite despite it was nearly 10 at night when I called for help. I appreciated his willingness to listen to me the customer on my home that was built in 1920's. He offered suggestions but ultimately did what I asked even...
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Great Service - They Did Exactly What They Said They Would
I had a leak (geyser) in the water line from the street to the house at our lake house in SC. I was in GA working when my neighbor called and said he had shut the water off. I had seen the Benjamin Franklin trucks in the area and called them.
I explained my...
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