Punctual Service
I seem to always buy 2 pair of glasses. The ladies at Heartland were very nice in taking the time to help me find the best look for me. Between the examination and choosing glasses and ordering them, I was in and out in under an hour. Thanks for the great service!!
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Very kind and helpful employees !
Always have been satisfied with treatment and care.
Keep up the good work !!
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eye glasses
Very happy with my eyeglasses, the eye prescription was spot on . The manager Charrie was very nice and helpful and Ally the optician set up my glasses perfect .
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Still no glasses
I had my appointment in Nov of 21. Ordered glasses around Christmas. I still don't have my paid for glasses and it's late Jan. Was told 14 days. Nope. Not happy.
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Service was Great
Charrie was very helpful and friendly. We will customers forever
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Exceptional Service
Manager Charrie Hester was extraordinarily personable and helpful with my needs. She clearly knows the business and what is required of good customer service. Very nice experience.
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Good jobs ladies appreciate you!!
The ladies took good care of me!!!
I will be coming back soon!!!!
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Great Customer Service!
I decided to finally spend the money on prescription sunglasses. I tried on several pairs that I picked out and didn’t like any of them. The woman who was helping me suggested a pair...I loved them. She knew exactly what would look good on me. Fast forward, my...
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Less than 1 Star?
Firstly, let me say that Heartland is the only designated vision provider on our insurance. With that being said, I made an appointment using their online portal. How cool that they have that! I showed up for my appointment, and instead of the lady smiling and...
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Poor Service, Horrible Staff
Please save yourself! The staff is rude, incompetent and not helpful in the slightest. My glasses were completely WRONG, they were so bad they made me physically ill to look thru them, and they never got them right. When your insurance only pays for glasses every...
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Terrible service
I don't know hsow this place stays in business. I tried twice to get my glasses correct & they never could. I thought it was just me until I talked to several other customers. The girls at the Ft. Wayne Assembly, GM plant are rude, unsoocial, on their phones, and...
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Staff Training
I was at Heartland Vision today to get my glasses repaired the young man stood there carrying on a conversation with who they said was a doctor's wife and he was talking about his surgery and just left me standing there for about 10 minutes or more then he looked...
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Never again
I kind of had a bad experience 3 years ago with this place but decided I would give them another chance. Big mistake! Both my husband and I got glasses. Was charged a lot more then quoted. Paid extra for better lenses and didn't get what we paid for. I found out...
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Amazing Experience!
My vision insurance had changed to EyeMed so I needed to find a place who took that so I called around and ended up choosing Heartland Vision. What I was not expecting was such a fun time picking out new glasses which is the hardest part for me. The young man...
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Never Again
Heartland Vision was one of two locations where I could use my company's vision plan. I called ahead to get a general idea on prices for exam, contacts, etc. Once I got there, the two ladies working treated me as more of an inconvenience than a customer. After my...
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Heartland Vision
Dr. Robert Scott OD, of Heartland Vision has helped my son and me through the past five years, for our corrective vision care needs. My son is farsighted and his vision has changed much. I am nearsighted, with bifocals and astigmatism, and yes my vision changed...
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