Everything was great
Services rendered by THD went smoothly and without any issues. Thank you for all your help.
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Business Description:
Affordable and comprehensive short and long term housing services for insurance, corporate, government and catastrophe temporary housing needs.
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Categories
home services & furnishings
3308 Preston Rd 350 341, Plano, TX 75093, USA
(800) 817-3220
Service
Communication
Will Recommend
My Customer Service Rep from THD was very courteous and explained in simple terms what I could expect from the reservation process. She also had a very fast response time and covered all my needs. I am very impressed with the THD folks. They work around the clock and on weekends, just when you need them
I had an excellent experience with the THD representatives with whom I spoke. They are very experienced and made the whole reservation process a breeze for me.
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Carolina was awesome!
Carolina was awesome she has excellent customer service. She took all my information and she heard all my concerns she was able to find exactly what I needed and very close to my home. She was very quick in responding back she exceeded all my expectations. Very...
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Excellent Customer Service
All of the employees from THD are very polite and professional. They have good communication with me at all times. Thank you THD and special thanks to Stephanie Samora. She actually called me at night on my moving day to check with me if everything OK with moving...
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Quick, friendly and thorough attention paid to my situation.
After a house fire 3 days ago, my family of 6 has been temporarily displaced. We were originally given a 3 day stay in a hotel of our choice. I'm thankful to THD for prompt early morning service and acquiring a place for us to stay in the wee morning hours. Sunday...
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Very helpful and professional service
A fire in my home left me unable to stay there. Finding housing that would suit me due to my disabilities and needing a first floor apartment, was my priority. The apartment they found for me was amazing. I have decided to stay in this apartment as my permanent...
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Great Service!
We truly appreciate your exceptional support and responsiveness during this challenging time. Your guidance has made a stressful situation much more manageable, and we’re very grateful for your help in securing temporary housing. Jessica, in particular, has been...
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Amazing Service
This service is so appreciated. You helped to provide some stability in a time of chaos. We appreciate you all more than you know.
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Comfort at a very difficult time
During an incredibly stressful time following significant snow damage to my home, this team stepped in and took care of everything seamlessly. They were able to move me out quickly and arrange a hotel stay, which made all the difference.
For a couple of days,...
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Hotel set up
In out time of need, Catherine responded quickly getting my wife and me a hotel to stay, while our home was inhabitable. Her professionalism and quickly service truly helped us as we start to regroup and get our life back to normal.
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Above and Beyond During a Challenging Time
Alacrity has been incredibly helpful throughout our journey. From the very beginning, we’ve been supported with the highest level of professionalism and genuine care. Every need has been handled with kindness, responsiveness, and thoughtful attention to...
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Simply the best in customer service
Very pleased
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Trying to find a negative, but all I got is positives.
So my house was flooded and needed a place to stay, these people are so wonderful and so amazing.
From day one they have communicated with me and made sure to let me know what my options were and whats going to happen.
Huge thing for me was communication and...
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Ricci Rivera is terrific. She made me feel like she was “on our side” during a very stressful time.
Ricci Rivera is a terrific asset to your company. I would definitely recommend her in the future.
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Efficient handling of my housing
Catherine Mullican called and asked what type of housing I needed. She was very professional and said she’d see what she could arrange. Not even 10 minutes later, she texted me two options, and within 10 minutes she texted a confirmation of what I had selected. ...
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Overall review
Ms. Lydia Scott is truly an asset with Alacrity Solutions. She was always available and/or promptly responded. There was never a time I felt left in unheard. She was very patient as well and gave her time to listen during times of frustration in dealing with this...
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Outstanding Support During an Emergency
During a very stressful emergency involving major water damage to my home, this team was absolutely amazing. They responded quickly, arranged hotel accommodations right away, and handled everything with professionalism and compassion. Their support made a difficult...
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Love how stress free it has been
I just want to say thank you. I cried all night but I am thankful that I am at least able to have a safe place to rest and reset everyday. THANK YOU!
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absolutely wonderful
The house is beautiful. The host is kind and wonderful! The people helping us are so helpful and nice!
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Great Servide
Highly recommend them, first for the people; they clearly know that the customer comes first.
Followed by their logistics; they are a well-oiled machine, right on time and perfect execution.
Kudos to all !
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