Great experience purchasing appliances
This was our first experience doing business with Big George's and we were very impressed with the entire process. The showroom contained a large selection from which to pick out our four appliances and Chad answered all of our questions. All of the items were... Read More
Poor service on fixing damaged door
My church received delivery of a commercial freezer over 2 months ago. Unfortunately the door was damaged during shipment. We have been trying to get this replaced (the door or the freezer). but all we get from Big George is a runaround. Neither Big George or... Read More
Service department
Our service with Phil and Corey was so smooth. They really respect you and your home. They understood everything we needed. Thanks guys! Tracy Read More
Great delivery experience
Double shout out to Phil and Corey!! They were very nice, professional and accommodating. They had a humdinger of a time getting my giant fridge through my tiny doorways without complaining! They deserve a raise for the time and patience they exhibited. Thank... Read More
Great delivery!
Great big shout out to Phil and Bill! They were so nice and professional and didn't complain when they had carry my 400lb washer thru the house that was being painted at the time as well as down my narrow stairs. Thanks for reminding me that there are nice people... Read More
double oven
Purchased the double oven over 6 weeks ago and still not delivered. The first call to Witbeck we were advised the order wasn't even placed yet. That was 2 weeks later! Then another delay and another!!! Go somewhere else for your appliances. Read More
Poor customer service
Received a new defective appliance on delivery. Store manager did not return call, so had to go into store. Manager was useless, claiming he could not (would not) reach his warehouse which is located a short distance from the store. Refused to accommodate delivery... Read More
Excellent!
Just purchased an Electrolux washer from Shawn. Absolute wonderful service throughout my experience! The delivery/install went seamless as well. Thank you for having such a great team! Read More
Speed Queen Washer
Phill and Lawrence Did fine job of carefully bringing wash machine in the house and installing. Read More
General Electric Refrigerator
Joseph Mate was my salesperson at the West Bloomfield store. Excellent customer service. He was very patient and accommodating, as well as, a positive attitude. On the day of my GE Refrigerator delivery, Steve and Phil provided excellent service. They remove my... Read More
Fridage Delievered 11/21/2019
I had a great experience with the delivery process. The two Gents where so efficient. They reached out to me for when they will be dropping the fridge off 30 min. Then they sent me another update 15minutes away! they where there 15minutes on the Dot! picked my old... Read More
Excellent sales experience and delivery of refrigerator
Our experience with Brad Campbell in sales was very helpful and honest. He laid out the choices and helped us select the refrigerator that best suited our needs. The delivery of the refrigerator was by Jermaine abd Andrew H. They both went to extra miles needed... Read More
Robert and Dietrick were wonderful! Organized, friendly, knowledgeable, careful and safe with maneuvering getting old appliance out and the new one in
See above and Robert, Dietrick, & I worked together to make the whole transaction a positive one. From going to the store to getting the new appliance was great. Greatest experience I have ever had getting an old appliance out and a new one in. Just Wonderful! Read More
Excellent delivery service
I would like to compliment Dan and Dave for the excellent service (delivery & installation) provided to us! We are highly pleased with the professional manner in which both of them were efficient. You have definitely gained a long-time customer who will refer... Read More
Overall good experience
Easy to work with and Dietrick and Robert did a great job on delivery and installation . Read More
Great Sales ans Installation Service
Jeff was a very knowledgeable and helpful sales person. The crew that delivered and installed our 48" built-in refrigerator on October 10 were great -- very careful, neat and professional. Very pleased. Read More
Customer Experience was horrible in Ann Arbor
Very bad customer service. I placed an order for fireplace flint After four weeks I still don’t have them. Not delivered with other order, went to store not there said they would get from warehouse and put in my mailbox. Not delivered...called the store and was... Read More
Very Good Experience
Chris R. and Andrew H. arrived when they said they would, and got things unloaded quickly. Read More
Excellent delivery experience
Devonte (spelling?) delivered and installed my dishwasher yesterday. He was plesant to deal with and quick about his job. Thank you! Read More
HORRIBLE CUSTOMER SERVICE
Let me start by saying I'd give them a neagtive star if I could. I ordered a KitchenAid 3 months ago. Doors came in scratched and freezer door damaged. Replacement doors came in and freezer door had stainless steel peeling off on a section of the freezer door. ... Read More
