Cosmopolitan Carpet & Rug Cleaning
Like many local service businesses, Cosmopolitan Carpet & Rug Cleaning used email to reach their existing and prospective customers. But they lacked the automation and segmentation capabilities needed to see big results from their marketing efforts. They were also missing insight into valuable success metrics, such as return on investment.
They knew they needed a better, time-saving marketing system. Customer Lobby, with its advanced segmentation and automation capabilities ended up being a perfect fit.
Customer Lobby’s complete customer retention platform streamlined and automated marketing efforts for Cosmopolitan Carpet & Rug Cleaning.
Customer Lobby seamlessly integrates with Cosmopolitan’s invoicing system, QuickBooks, allowing them to automatically reach segments of customers likely to need repeat service with personalized postcards, emails, and review requests.
The reviews generated from Customer Lobby have also driven Cosmopolitan’s business forward. 70% of the phone calls they receive today come from people that have read their reviews online.