Bad Experience with Big George Appliance Mart
A long time ago we bought a couple appliances from Big George's with no issues. When we moved May 2025 we decided to go back and get a microwave and refrigerator and boy was i surprised how the quality has went downhill at Big George's. I don't know what happened...
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Great Job?
Chad was an extremely knowledgeable salesman and made figuring out which refrigerator to buy much easier than expected. I enjoyed working with him!
Andrew and Juan were the delivery team and they showed respect and care toward both me and my house.
They all went...
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Service Ends After The Sale
We bought a high end Bosch Dishwasher about a year ago from this store and KATHLEEN (KENNEDY?) was our salesperson, We were so pleased that immediately after we received the dishwasher we published a very positive review. THEN, right before the 1 year warranty was...
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I'm still waiting for a range ordered in November 2024 and it is now May 2025. Big George can not tell me when they will receive. Also waited until 3 days before the planned installation to tell me they didn't have it.
I do have to add that the installers for refrigerator and dishwasher we also purchased were great (Cody and Josh). However, I would still discourage anyone from purchasing from Big George.
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Terrible service from Matt Shephard
Needs to be Trained on to return phone calls.
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Ann Arbor Store
Ryan Quinn from the Ann Arbor location was fantastic, walked me through my options for buying a new fridge and dishwasher. Very informative and professional! I highly recommend Big George's.
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Had a great experience with Thomas and Eddie!! Very professional and did a good job
Had a great experience with Thomas and Eddie! Very professional and did a good job.
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Excellent Customer Service
Kevin was top-notch with his knowledge & consideration and helpful info. It was like stepping back in time.
Thanks a lot!
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Local + Super Service + Competitive Price
Outstanding - courteous and competent service with competitive price. AND they are local. Support this business! I'll be back.
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Professional and courteous
From our time with Kate, our sales person, through installation and cleanup (Jerad and William), the team was professional, courteous, and communicative. The delivery team, Aaron and George, went the extra mile getting up our slippery driveway in 10 degree weather...
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Bummed, but also delighted
David and Cory came to deliver my new refrigerator today. But they didn't, and I'm thankful.
Why? Because they thoughtfully considered every option for squeezing it in to my kitchen in my 100-year old house. And there was just no way to make it work. We...
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purchase to installation great experience
Looking to for a new stove and vent hood. Checked a number of box / discount stores. Had seen Big Georges at the Home Builders show at the Suburban Collection so, decided to see what they had to offer. Visited the Ann Arbor store and met with Colin and looked at...
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Very pleased with the entire experience.
Who knew a dishwasher could be beautiful? My new one is. The men who installed it, Chris and Tim, were wonderful. They were punctual, gave me tips on using it, left the kitchen in perfect condition and were super nice and thoughtful. I will be needing a new...
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Great company and service.
Every aspect of our experience with Big George was outstanding! I can’t recommend them high enough for the service we received. From the ordering process to the delivery and hookup, everything was incredibly professional! Robert and Andrew were knowledgeable,...
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Delivery and setup of my appliances
I purchased a Wolf stove top and professional hood in September. Tim B. and Chris M. did the installation. I was told that because of the soffit in my kitchen, the hood install would be complicated - and it was! Tim and Chris did an excellent job! Tim also...
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Best delivery experience ever
We bought a refrigerator, washer, and dryer and had them installed by two wonderful gentlemen, Rob H. and Andrew H. They were personable, helpful, and kind. These two will have me referring Big Georges and will be happy to buy appliances in the future.
Pam C.
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Big George’s Excellent
I highly recommend Big George’s of Ann Arbor. My recent purchase experience was excellent from start to finish. The delivery team was exceptional. Rob H and Andrew H were great, they were professional, careful, kind and extremely proficient. I couldn’t be happier...
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Will buy again from this local gem.
Great relationship formed with salesman, delivery men and store manager. As a kindess these people agreed to take down and then re-install stair guardrails for the delivery. No fee charged. I am very happy with the washer and dryer purchased. Offered me $150 in...
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5 stars for everything
We are remodeling our kitchen and ordered all new appliances from Ryan who was both knowledgeable and very patient! Our delivery was perfect and Mor and Grant installed them perfectly and spent their time to explain exactly in detail how to use each of them to...
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Great Guys
Cody and Josh were my two deliver and install guys.
From the time they came out of their truck were very friendly
Every question I had they answered....did a fabulous job with both deliver and install.......cleaned up everything.....I would highly recommend...
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