This was my first time using Fireside Designs. I had a wooden fireplace prior to the installation of the gas fireplace insert. I think their prices were good. I had a very enjoyable experience inside the store as the employees were very helpful and knowledgeable. However, it took 3 visits to complete the install. The person who came out to do the job was very stubborn; he assumed because I had an old chimney in an old house that the job could not be done. Well, I had a chimney inspector to come out and he was proven wrong from the inspection that the service I want can be done successfully. There were a lot of phone calls back and forth. Jay was very helpful though and knows all about some of the issues and difficult time I had with the installer that came out to my home. Nevertheless, I love my gas fire place insert.