The service I received from Fireside Designs gets five stars. However, the equipment didn't quite meet my expectations, so I have to rate my whole experience at four stars. The gas insert just isn't heating like I thought it would. It works more like a showpiece than a heater. Jean, the owner, came out to my two-hundred-year-old, historic house and checked everything himself. He worked very closely with me to customize the gas insert. It's not their fault that the equipment isn't working the way I had hoped. The service I received from Fireside Designs was excellent.