Fireside Designs have done three installs for us in the past, so this is not the first time that we have used them. I give them a five-star rating for all three installs. I also give them five-star ratings for any service that they may perform as well. It never takes them more than a couple of days to respond to any issue that I may have. They do a great job, are extremely professional, and do show up when they say they will. Their pricing is a little high but I feel you get what you pay for and they are worth the price to me!