The sales representative at Fireside Designs was very nice. I knew what I wanted and just pointed it out. He explained to me how it worked and we decided to go with that model. I thought the pricing was fair, I mean don't know exactly what the prices are on the market, but I did go to another place and Fireside Designs seemed to be more reasonable in terms of price. I was satisfied with it. The only issue was with the installer who was recommended by them. I asked him for receipt after he finished the job and he kept saying he was going to send it but he never did.