I appreciate the free oil change received as a result of "GOODWILL FOR INCONVENIENCE / POOR SERVICE" but you still lost a customer.

Had you simply set the proper expectations up front when I dropped my vehicle off at 8:00am with how long it was going to take to perform an estimate along with complete the repair I would have probably rescheduled the brake repair and only had the oil change performed.

5.5 hours to perform an estimate and then to be told the brakes were going to cost $800 and will likely not be completed before you closed in 30 mins (and after I had to call YOU for a status update at 1:30pm) is completely ridiculous! Thanks but no thanks.

Anyone looking for service beyond a simply oil change beware, they care more about turning and burning customers than taking care of one looking to have services performed that will take more than 30 mins.