Professional services, quick turnaround time
I took my wheelchair accessible van in to the Palatine Casey's expecting to be without it for several days. To my surprise, Mike fixed it within just a few hours. I was so surprised when he called with the good news! Mike is always professional and understanding of...
Read More
Great neighborhood car maintenance
Went on recommendation of a friend and found a great and trustworthy company. They have worked on my cars for all the normal maintenance. I appreciate their recommendations. I do recommend the to people who ask me with no qualms.
Read More
I highly recommend them to anybody else needing maintenance and other repairs!
Casey Automotive has very polite customer service when we call to make an appointment. They work with you on all your options to mutually meet your needs and the needs of the vehicle. They are very thorough in following up on repairs and managing expectations. It...
Read More
Earning trust and relationships.
I recently had some expensive repairs performed on my BMW about 4 months ago, to address the "check engine light" issue.
The Casey advisors (Paul/Fausto) advised me on the necessary repairs and I went ahead with it. The "check engine light" reappeared last week so...
Read More
Best auto repair service in theChicago area
Took my car to Casey Automotive due to a noise in the frontend when accelerating. The left wheel wheel bearing bearing was replaced elsewhere and there was banging noise when stopping or accelerating. Took the car back to the repairing mechanic and they said there...
Read More
Great repair experience
I had a known manufacture defect in my engine (excess oil consumption) that eventually caused my engine to stop running. The dealership spent a few days determining what the issues are and what repairs needed to be done. Their proposed repair matched to what I...
Read More
Some Employees Practice Slight of Hand here
In for an Oil Change n it was suggested to me I needed a new pair of wipers. (I knew I did). I asked, how much? Was quote $14 and change by a young, dark haired guy. When my car was ready, I checked by bill b/c it was higher than I thought it was going to be. ...
Read More
Both cars..
Both my wife's and my car are regularly serviced at Caseys once the manufacture warranties have expired. I find everyone professional and honest. I have been satisfied with every transaction over the years. They have my complete confidence.
Read More
Unusual long time
i dropped of my car for simple oil change 3rd in line 730am
was hoping car would be ready by 2pm i called at 415pm to get update they said it was being worked on and found nail on tire to repair that cost near $40 in my town it cost $20-$25 regardless cool had it...
Read More
Quality, honest, conscientious work. Casey's is THE BEST!
I brought my wheelchair accessible van in for exhaust work to the dealership from where I bought it since I thought they were the only ones who would be able to do the custom work required. Although they knew I needed exhaust work, they never made an appointment...
Read More
Excellent, fair and informative.
I have used Casey's for several of my cars and kids' cars. Their customer service from start to finish is excellent. The service advisors are knowledgeable and help diagnose issues when first taking in my cars. And somehow they always seem to remember me and my car....
Read More
Excellent Service
Stopped in today because my low tire pressure went on. They took me immediately & a nice young man checked the tire pressure, added air to the low tire and then checked that tire to make sure there was no nail in it. No charge, just goodwill. Thank you Casey's!
Read More
Met expectations!
Overall, my experience with Casey Automotive was good. I would be very likely to go back.
Read More
Fast Service & Fair Prices
Casey Automotive provided me with quick service and fair pricing. I've used them in the past, and I found their workers to be very professional. I would use them again.
Read More
Great service and quality of work
This shop is first class! I am from out of town and spoke to Paul with no appointment and some issues with my car that made me nervous to drive back home without having it at least checked out. He was very thorough and thoughtful and figured out the best way to get...
Read More
Excellent
Casey Automotive is excellent! I had been a long-time customer of a different shop for over twenty years, when there came an incident that left me dissatisfied. I decided to give Casey a try, and I can now say that I am a full-time customer! Everyone there is...
Read More
Great Service
I was on my way to help my parents in WI. On 3/24/22. I noticed that my tire pressure was off. I called Casey’s and was told to bring my car in. We recently had some roof work done so I was thinking possibly weather related or I got a nail in a tire. I was...
Read More
Not impressed
I guess I don’t understand their policy for scheduled appointments. I scheduled one week in advance, arrived at my scheduled time, left my vehicle with them at 7:30 am. 3:00 comes around and no call from them so I called and they said the vehicle was just being...
Read More
2nd opinion now Casey fans
We had a pretty interesting quote from a national chain shop. They had been our go to but this did not feel right. Booked a 2nd opinion with Casey they took time to review the car, look at what the other shops quote and even checked again. Walked through what was...
Read More
Honest & Ethical Company
I have been taking my late model Honda to Casey Automotive off and on for seven years. The only thing I'd say is labor is very expensive. I don't mind paying for the labor because this is a reputable car maintenance and repair shop who does good work. They have kept...
Read More
