I guess I don’t understand their policy for scheduled appointments. I scheduled one week in advance, arrived at my scheduled time, left my vehicle with them at 7:30 am. 3:00 comes around and no call from them so I called and they said the vehicle was just being pulled in now. Part was needed so had to leave my car overnight. I asked why nothing was done on the car until 3:00, he said they operate on first come first served basis. I was the second person waiting outside in the rain, when I dropped off the car at 7:30 am. My vehicle was repaired and able to pick up by 2:00 the next day. My repair was regarding the hood latch, so I opened the hood to inspect the repair, and the hood would not close properly. Had to be adjusted. Overall not a great experience.