Not a very “Christian” way of dealing with customers. AVOID!
They over-billed us more than $900 in falsified services. After a very painful, five-week process, I finally agreed to a $777 refund. I had to put a $1,000 dispute with my credit card company. This might have helped my negotiation. I have subsequently filed a complaint with the Colorado Public Utilities Commission (PUC).
Christian Brothers Moving and Storage eventually acknowledged that they over-billed us but has deliberately failed to follow through on the requested refund. They are apparently dragging this process out to avoid or delay repayment. According to our contract, we must go through arbitration if they failed to respond.
Sabrina was my main contact, post move, regarding the poor service and fraudulent billing practices. The painful process of getting Christian Brothers Moving & Storage to refund the over-billing was further exacerbated, by Sabrina’s dragging this out by failing to respond and failing to provide complete information to reconcile. She would frequently take a week to reply to an email and she never returned a phone call.
Problem details:
1. Damage to basement door in new house. I pointed this out to Mariano, the supervisor. One of his workers suggested taking to door off the hinges earlier in the day but Mariano decided it was not necessary.
2. The movers disassembled a recliner couch from the upstairs Bonus room, in the old house, to make it easier to carry. They reassembled half of the recliner couch in the new home and left the other half and the bolts on the floor next to it.
3. The movers took the feet off a club chair to make it easier to carry. They brought the chair into the basement, as directed, but they did not reassemble. They left one of the feet in the garage. We have been unable to locate the second foot.
4. A file cabinet was damaged / dented in the move and DR hutch ws damaged
5. So far, we have found over forty boxes that were delivered to the wrong rooms. Most of these were placed in the basement storage area of the new house when they were clearly marked for upstairs rooms. This meant that we must now carry them up two flights of stairs. NOT HAPPY!
6. At times, your team was laid-back, unmotivated, and unenthusiastic. There were frequent and extended breaks during each of the three truck changes. I had to look around to see that no one was working on multiple occasions.
7. I was very disappointed when Mariano reviewed the final bill with me that showed 14 hours of labor on a 10-hour estimate. At the beginning of the move the supervisor pointed out that we were exceptionally well prepared for the move with virtually everything boxed, guest bedroom bed disassembled, wall unit disassembled, and all boxed clearly labelled. Why was your estimator off by more than 40%? (Well, he wasn’t because they over-charged us by 3 ½ hours)
8. Mariano (working supervisor) expressed his annoyance with the $120 cash tip that I gave him and his team during the final bill signing. He stated that this was way too little, and I could add more to the bill, by credit card, if I did not have any more cash. I chose to stay with $120. We also provided your team a $150 Chick-fil-A lunch, at our expense. They thanked us for lunch.
Time/Hours Reconciliation: 3 ½ hours overcharged out of the 14 hours billed on a 10-hour quote. So, after the refund, I paid for 11 hours on a 10-hour quote.

On a positive note: Their furniture repair guy was great. He fixed a ding on our dining room hutch and fixed the hole in the door.