Business Description:
Richmond Eye Associates provides comprehensive, state-of-the-art medical and surgical vision care by a team of professional optometrists, ophthalmologists and optica
Categories
eye exams & optometry
Richmond Eye Associates
Glen Allen, VA, USA
(804) 270-0330

Service

Will Recommend

Price for Value

Stacey G.

Colorado Springs, CO

Richmond Eye Associates

Feeling tricked.

I feel tricked. I went to REA for consultation re LASIC sometime in May 2018. I was told I was a good candidate, and Dr. Brooks scheduled my surgery for July. He stated that he provides any follow up care, including more corrective surgery, for 2 years post surgery. At that time I told him I was scheduled to move out of state at the end of July, about a week and a half after the scheduled surgery. He assured me that any follow up I might need could be done in Colorado and that he would make arrangements to have me covered there.
In February of 2019 I contacted Dr. Brooks’ office because of some concerns I had regarding some worrisome changes in my vision. I spoke to Dena Brooks, Dr. Brooks surgery coordinator, who said the Dr. would call me back that day. He did not call. I called about once a week for four to five weeks hoping to discuss the arrangements he initially stated he would make with a local surgery center here in Colorado. Today he finally returned my call, after over a month of me trying to reach him. He left a message stating that he would not be financially covering any follow up treatment I need here. He would only help me if I came to his office in Richmond Virginia. I would not have had my surgery in Virginia a week before moving to Colorado if he hadn’t assured me that he would make arrangements to cover any complications I might have in Colorado. I feel tricked into having my surgery there. I trusted that he would do what he said he would. Now I’m in the position of having to start over with a new eye surgeon, because Dr. Brooks doesn’t want to stand behind his work or his word.