I was a patient at REA Innsbrook for 8 or 9 years. My initial visit was unremarkable, as was the doctor to whom I was assigned. I assume that the doctor was competent, but he showed no personality (good or bad). Turn-over among staff seems to be high. With the exception of the doctor, I rarely saw a familiar face from visit-to-visit. My dissatisfaction with this group grew over time. I never felt appreciated as a patient or a customer. On at least 3 occasions, glasses that I purchased from this group were not manufactured to the correct prescription. When I brought this up to the doctor, he made me feel as though I had done something wrong. ...On the business side, REA requests co-pays to be paid at time of service. While I generally agree with this practice, they have asked me for co-pays in the hundreds of dollars - which was NEVER correct. The last time I went for an appointment, I told them that I wanted to wait for my insurance EOB (Explanation of Benefits) before giving them a $300 co-pay. For me, it was not about the money: it was the principle. They didn't want to do that and declined to provide their services to me, which was their prerogative. And it was my prerogative to take my business elsewhere, which I did. ...It's not my intent to disparage this group because of my dis-satisfaction, but I would suggest that consumers research groups before selecting an optometrist.