They were good at installing the equipment, what they are not so good at is communication. It is really hard to get a hold of them. You have to leave messages, and it takes a long time to hear back. When they are doing work at your house, they need to respond quickly. They left fingerprints all over the walls. There were areas where they did not work with marks on the wall, and we had just painted the walls and had to have them come back in and paint those areas again.