Day after Christmas 2020 (of course). My guests arrived to find the house at 90 degrees. I received no notice from my Nest. In fact the Nest said it was 60 degrees inside. After trying a few over the phone and Nest Support fixes, I called InMotion. Chad came out the next day, Sunday. I was fearing that my old furnace was the problem. Nope, it was a lose wire in the Nest. Chad made the repair and we were set to go.
Yes there were the usual extra charges for a weekend repair but it was worth it. My Guests were comfortable and my worries were over.