I know Jim Beard and told him he wouldn't want me to leave a review. I've used Family Air LLC for at least twenty years and always thought they were honest and reasonably priced but now I can't trust them. My air conditioner wasn't working and I called them. All that was wrong was that it needed a new capacitor but the technician tucked all the wires around behind the unit and told me I needed a whole new air conditioning unit at a cost of several thousand dollars. I called someone else for a second opinion. That person found all the hidden wires, connected them and the air conditioner started right up. It is unfortunate because I've used Family Air for so long but now I can't trust someone who would hide wires just to sell me something I don't need.