My AC had gone out a few years ago, and Family Air came out and fixed it. They didn't charge me at all for fixing it. I kept that memory for a long time, knowing that my AC unit would need replacing. Sure enough, this year it needed to be replaced, and Family Air installed the new system. They were very accommodating when things popped up. They had to add a day without the AC being installed. Furthermore, they offered to put me in a motel with my dog for the day and night. Moreover, they also offered an additional two years of maintenance for free on my new system. I took the latter offer. There was also a bit of damage from the installation. They responded quickly and took care of it without question. This company was easy to get a hold of and responded so well to everything. I cannot thank Jonathan enough for everything he did. My system has been working great, and I look forward to several years of maintenance with Family Air.