Family Air Cooling and Heating Service Specialist, Greg, did a GREAT job troubleshooting and repairing my 20-year-old Rheem HVAC heat pump problem. The entire HVAC had quit working, including the thermostat. I had already checked the breaker and fuses and Greg confirmed that they were good. Greg replaced the transformer, but the fan needed for the heat pump was not turning. The fan was good, but a relay that was burnt was discovered and replaced. Everything is working like new! In the Spring before the summer heat arrives, I will have Family Air install a new RHEEM HVAC!!!