Business Description:
CarShield is the USA's #1 provider for extended vehicle protection and vehicle service contracts covering vehicles of all years, makes, and models.
5 8220 reviews
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automotive
CarShield
503 Pearl Dr, O'Fallon, MO 63366, USA
(800) 974-9385
https://carshield.com

Service

Total Experience

Will Recommend

Jamie R.

Jewett City, CT
CarShield

Awful communication awful business

I AM FORMALLY DISPUTING THE DENIAL OF THE ENGINE CLAIM, I WAS ADVISED THE REASON FOR THE DENIAL IS THE CYLINDER HEAD REPLACEMENT NOT BEING REPLACED CAUSED THE ENGINE TO FAIL. THIS IS INCORRECT. THE CYLINDER HEAD NOT BEING REPLACED HAS NOTHING TO DO WITH PISTON RING FAILURE, THE CYLINDER HEAD HAS CARBON BUID UP, THIS IS AIR FLOW ONLY. THE ACTUAL REASON FOR THE ENGINE STARTING TO SEIZE UP IS FAILED PISTOR
OIL RINGS, NOT CYLINDER HEAD AIR PORTS. THIS ENGINE WAS BURNING OIL DUE TO THE OIL RINGS FAILING, DUE TO THE RINGS FAILING, OIL WAS BURNING ALLOWING THE ENGINE TO STARVE FOR OIL.
WHICH IS THE ACTUAL CAUSE.
PLEASE RECONSIDER COVERAGE AS THIS SHOULD BE A COVERED REPAIR.
FOR ADDITIONAL INFORMATION, YOU CAN CONTACT THE SERVICE MANAGER AT CENTRAL VOLKSWAGEN FOR ALL THE DETAILS, HE CAN PROVIDE ACTUAL DOCUMENTATION ON HOW WELL MAINTAINED THIS VEHICLE WAS. AND VERIFIY THAT THE CYLINDER HEAD AIR PORTS HAVE NOTHING TO DO WITH PISTON
RING FAILURE.

This is all in plain detail and they have denied my claim after I have continuously played $202 a month faithfully for this extended warranty they should not be in service. They are a complete rip off. They’ve never once said let me go to the shop and check this car out myself.

Do not waste your money or your time

comments

Jamie, we know this wasn't the outcome you were expecting, especially after investing in coverage for your vehicle. Your claim was escalated and reviewed at the highest level before a final decision was made. Based on the documentation reviewed, repairs had been recommended several months before the engine ultimately failed, but those repairs were not completed. As a result, the engine damage was determined to have resulted from continued operation after the initial concern was identified, which is not eligible for coverage under the contract. If you'd like to discuss the claim further or have any remaining questions, please give us a call at 1-800-587-4162. We'd be happy to talk through it with you.

CarShield commented on 07/27/2026
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