I've had nothing but awesome service from CarShield. They back up their service agreement 100%. Its a game changer for those who can't afford major repairs when you least expect it. Its well worth the investment. The price point is totally affordable apposed to having a major break down and nothing in savings to cover a $500 to a $5000 or more in car repairs. Who has that kind of money laying around in case of an emergency such as an engine failure. My 2005 Lincoln Aviator with only 106,000 miles on it needed a new engine and CarSheild covered Over $3000.00 to replace my engine with a new one 100% as they said they would and only $100 dollar deductible out of pocket to replace my engine with a new one and installation. Im so greatful for CarShield. Like I said its a game changer...