Business Description:
CarShield is the USA's #1 provider for extended vehicle protection and vehicle service contracts covering vehicles of all years, makes, and models.
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automotive
CarShield
503 Pearl Dr, O'Fallon, MO 63366, USA
(800) 974-9385

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Total Experience

Will Recommend

Tyler M.

Harrisburg, PA

CarShield

CAR SHEILD IS A SCAM

I seen the commercial on tv. Thought it was to good to be true, so i did research and filled out online questionnaire. Told the truth about my vehicle and gave all info that was asked for. Explained why i was getting coverage. I have 02 cadillac that had been slipping on my everytime i drove over 40 miles per hr. Im not a mechanic, but i figured it would be smart to get coverage way before the situation with my vehicle got worse. Explained that months prior to starting coverage, that i noticed slipping and that my odometer was digital, so there are times that the odometer works and there are times that it doesnt. It worked at the time i provided my mileage at the initial call to start my polciy. Now fast forward, 5 months later, my truck wouldnt back up in reverse. In which, at the time, knew that my worst nightmares came true and knew it had something to do with my transmission. So i called car sheild, just to find out that they outsource their services out to 3rd party warranty companies. So you will never deal with car sheild directly if car needs fixed. All car shield wants is your money. I was dealing with some $@!#% company called american auto shield. In which they told me that they have to cancel my claim because of not getting a proper odometer reading, which i specifically disclosed at the time of starting my policy with car shield. American auto sheild wanted me to pay thousands of dollars to have my dash board taken off and have my odometer fixed, before moving forward. Now the rep at the first initial call at the start of the policy with car sheild told me that i didnt have to worry about the odometer being out as an issue. As long as my policy was paid every month, it would most likely be approved, which was a lie. If i would have known that it would come down to the odometer needing to be fixed first, i would have started a policy with car sheild to begin with. Now Car Shield refuses to refund my money because of their false information and lies, just to get the sale from me, smh. Worst company every. I would never recommend to anyone that needs extended warranty. Customer service has ghettp people working for them and everyone either seems clueless or really unprofessional. They tried to use the first initial call against me saying that i never talked to theyre rep about an odometer, when i know specifically that i did and had other people in the room that could testify to it. They said that every contract is month to month, so since the contracts are month to month, this is how they use it against to no own up to thier dishonesty anf claim no responsibility. This company should be shut down or atleast have better customer service training so that this doesnt keep happening. Worst experience ever. I dont recomment to anybody. And i will post bad reviews on every platform this company uses to promote or advertise

comments

Tyler,

We listened to all of your previous calls with us and the broken odometer was never mentioned. We have issued a refund which you will see in the next few days.

CarShield commented on 09/26/2019