Caldera Spas has always done a good job. The overall product line that they maintain and the quality of their products result in good reliability. The product I have is just wonderful and I'm very happy with it. The pricing not cheap but the quality being what it is, I'd say the pricing is good. I can't comment on their customer service because nothing's ever broken or anything, so I've not had to call them. As I said, the quality of their product makes it very reliable in terms of service. The salesperson I had dealt with was informative and knowledgeable. I felt like he was able to guide me towards a satisfactory purchase.