Heartless Owners during COVID shutdown
Had a month long reservation for May 2020, as we were going to be able to travel for the summer. S&H had to close due to government regulations for COVID 19. Manager kept telling me to call back every time I would call to get money back and then ended up saying all I can have is a credit. That is $700 that I won't get back since we are from out of state and don't know that we would ever be able to come to Indiana for that amount of time again, like we had planned this spring. During a time when we have lost work, that money is needed to pay bills. Instead it sits in a book in their office as a credit. Yep. I said a book. They are so backwards they don't even mail you a credit statement, gift card or put a note in a computer system. They literally keep it written in a book. That came straight from the manager's mouth! Beware! Keep your hard earned money in your pocket, not theirs.