After the loss of my dog, I wasn't ready to begin the search. My wife asked me to stop by Petland to check out a puppy she fell in love with. I made the hour and half-long drive and met Brandi Birch who was very courteous and patient with all my questions. Even after I left and came back three times within the two hours I was there during a very busy and full day, each time Brandi greeted me with a smile and walked me through the binder explaining everything to me. Not rushing or showing any sign of frustration. For that, I am grateful and appreciative of. Our family is happy with our newest addition and our puppy is enjoying her new home. Thanks to Petland for a great environment, counselors, service, and thorough pet care.