I recently had my shower redone to better accommodate my disabled husband. 3 other companies told me that I could not get a curb less shower pan, which I needed to wheel him into the shower. Ron persisted until he found one that a 1/2 inch curb that collapsed when we rolled over it. It works great. Austin was good about keeping me appraised and checking all the work. The only issue was the amount of time it took to get the marble people out to get the walls done (about a month). Guess that happens when there is a building boom.