We paid $3,400 to transport my husband from Knoxville, TN to mid Illinois after a hospital stay for a broken leg. The medical staff person seemed uncaring and not interested in instructions on pickup. I later learned that my husband was only given some applesauce and a milkshake during the 500 mile trip because he didn't want mashed potatoes or soup and the medical person told him that he didn't want to take any chances with him eating solid food. My husband did not receive his scheduled medication during the trip although the medical attendent had been given the bag of medicine and told each bag was clearly marked as to the medication and the time to give it. When told he would need to look at each back, he said, "I can do that." I even took pictures of the bags to show the company that he did not receive his medicine as ordered.

When our displeasure at the lack of care my husband received was voiced to the company representative, I was told that they would work to insure that it didn't happen again, but no offer was made to compensate us at all. I certainly would not use this company again, and I certainly will not recommend it. An air mattress in the back of a rented van would have done just as well for my husband and been a lot more economical.