ACC Medlink

Business Description:

ACC Medlink is the premier Long Distance Medical Transport provider in the United States.

Categories

health care services
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Jackie's Review

Service

Total Experience

Will Recommend

New York, NY

ACC Medlink

I absolutely do NOT recommend ACC-MEDLINK for transporting elderly people long distance.

I absolutely do NOT recommend ACC-MEDLINK for transporting elderly people long distance.
I engaged this company to bring my 94-year-old mother from Florida to New York. I chose them specifically because they could provide the 24x7 oxygen care she needed. She had COPD. The trip was uncomfortable, unnecessariy long, expensive, and took a terrible toll on my mother’s health. She died shortly after arriving in NYC.
The van bed was like a hospital gurney, extremely narrow. The van was not as roomy as the pictures indicated. The ride was terribly bumpy and painfully uncomfortable for my mother. ACC-MEDLINK never discussed any health concerns with me.
Very soon after they picked my mother up in Florida, they realized that the oxygen in the van was not working. This should have been checked BEFORE picking up my mother. They provided a backup tank for the short term, but lost over 4 hours driving to switch vans. The 20-hour estimated trip ultimately took 27 hours. I believe that the additional 7 hours riding in a very uncomfortable van took a toll on my mother’s health and exacerbated her condition. The drivers and nurse on board were very nice and helpful.
Unfortunately, I had paid in full in advance for the trip. ACC-MEDLINK was very unresponsive to my calls. The fact that the oxygen was not in proper working order was completely unacceptable and negligent on their part. After having to continually call them, they ultimately offered me a mere $100 refund out of the $7,100 I had spent.
Before transporting anyone that is not well, have a detailed discussion about health concerns and make a more informed decision than I did. There are many other companies that provide similar services. Do NOT choose ACC-MEDLINK.