I wanted your leadership team to know that Kevin Coe is an exceptional team member. All staff should model his lead based on the following interactions I had with him. He responded immediately to a problem we had with a damaged appliance. He contacted both his manager and the manufacturer and the Big George's team got back to me within an hour with a solution!! Customer service like this is rare these days. I grew up in the Ann Arbor area and we always got all our appliances from Big George's. Now that we live in the Detroit Area it's nice to know that the long held value of that customer service still stands. I will now continue the tradition of buying all of our needed appliances and electronics at Big George's and will continue to spread the word to all our family and friends, extolling your exceptional customer service!! Our thanks to you and Kevin for continuing to make it a priority.