I was looking for a specific model dryer, due to it's brand, size, features, and coordination with a washer. The "usual" retailers didn't have it, wouldn't order it, or had one 5 hours away with no shipping option. I googled the model number in desperation, and Big George's popped up. They offered online ordering, and are even local! I placed my order online and hoped for the best. The next day I got a call from Kevin. He wanted to let me know there was a backorder but he'd check it daily and keep me updated, and wanted to know if that was ok. I said it was - a delay is no problem, but a cancellation would be an issue. About every other day I received a call or email from Kevin with an update on the latest status from the manufacturer, as well as an explanation of "what that means" based on his past experiences with them. Once the dryer arrived at the store warehouse we made arrangements and I had it in my possession the next day. I was blown away by the level of service and communication I received. This is a first class operation with a real customer focus, and I couldn't be happier with my experience.