I called A1 Factory Direct after my house flooded and the floors needed to be remodeled. A friend referred me and the company reassured me they would give me a good price, but this was not the case. As a single, elderly woman, I do not feel they were looking out for me as they said.

I made it known I had a limited amount of insurance coverage. The problems started when I was choosing flooring options. While I was trying to figure out my options based on insurance coverage, the company simply asked me what I wanted. I was reassured everything would work out but was never given any upfront cost information.

After the job was finished, I had to pay out of pocket because the final cost was more than insurance allocated. This was also my first time seeing the actual cost of the job. Now, A1 Factory Direct is coming back and telling me about more things I owe. I'm retired. I don't think they gave me the best price as they said.