I don't use much heating fuel in my home, only about 100 gallons a year, so i order once a year. So I called today, 12/29/17, to place an order. It's been almost a year, as usual, and they refused my order. They said that they were concentrated on thier regular customers. I am a REGULAR customer, i only order from Dead River, well I used to. Absolutely find a different company. This place has terrible customer service and will flat out refuse to deal with you unless your spending thousands on fuel. Pathetic! It should be no stars but i find myself forced to have to give them one.