This company sells fuel oil to my condo association and immediately after they began selling fuel - my bill soared! Their customer service department was not very helpful although they did admit to making an error on the billing - they still have not corrected the error! It has been 4 months and I'm still owed a lot of money!
My neighbor had a horrible experience with them as well - their furnace stopped working and the service technician that they sent out didn't seem to know what he was doing at all. He replaced numerous parts and we were charged for every one! He even told us that he wasn't good at diagnosing furnaces and that he was going to try and replace parts until he found the one that solved the problem. Not very efficient!