POOR QUALITY, VALUE, CRAFTSMAN SHIP
Do yourself a favor and stay far away from Anthony & Sylvan. This review should be a 0. I should have went with my gut after reading all the negative reviews before meeting with the GM - Trevor and sales/design rep Nigel in the office to discuss my concerns with the reviews before signing the contract. Well from day one this project has been a nightmare. Multiple issue after issue, lies from schedulers, inexperience sub contractors, multiple mistakes by the plumbers, damages to my property and my neighbors property, poor clean up after pebble installation, misinformation, and the list goes on and one.... here it is 1 month after I filled my pool and I go to turn on the heater and guess what it doesn't work because plumbers forgot to install the Versaflo bypass. Finally they get it installed and the service tech says plumbers installed the filter incorrectly but after the service tech supposedly fixed the issue they left my filter with a bad leak on the day before my son's graduation party and no one will pick up the phone. I had to email the CEO Bonnie Chong to see if anyone would finally take me seriously and fix my issues and give me a partial refund. I will not be paying fully for poor quality and work. I paid over $96K on this pool which is way over priced anyway but I went with it.
I REPEAT LOUD AND CLEAR, DO NOT I REPEAT DO NOT HIRE ANTHONY & SYLVAN to build your pool. The only good thing about this project was the project manager, Skye. At least he was honest and communicated.
POTENTIAL BUYERS, YOU HAVE BEEN WARNED!!! STAY AWAY. TAKE THE 1 STAR REVIEWS SERIOUSLY AND GO WITH ANOTHER POOL BUILDER BUT SINCE THEY USE MOST OF THE SAME SUBS, ASK YOUR QUESTIONS AND STAY ON TOP OF YOUR PROJECT.