- Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.
- swimming pools & spas
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Good... up until completion
For a company that touts it customer satisfaction and quality, we didn't quite experience that.
Platinum seemed more focused on 3 items: 1) collecting their money before the work was done at each stage, 2) having you sign paperwork at each stage (so you can't complain later that they "inform" you), and 3) leaving you on your own after completion.
Took us 6 weeks to get the levels under control, therefore had to wait a while to use the pool, and we are still having issues with the equipment. Can't call warranty, otherwise they will send you a bill if they show up and nothing is wrong.
We would have gone with someone else if we knew that they didn't care after they got your final check.